Privacy Policy

Last updated: 27 June 2026 · Effective immediately

Red Dot Cosmetics (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).

1. Who We Are

Red Dot Cosmetics (Pty) Ltd is a privately owned cosmetics retailer registered in the Republic of South Africa, operating an online retail store at reddotcosmetics.co.za. We are the Responsible Party for all personal information processed via this platform as defined under POPIA.

2. Information We Collect

We collect: full name, email address, phone number, delivery address, order history, product reviews, and communications with us. We also collect automatically: IP address, browser type, device type, pages visited, and session cookies. We do not store credit card numbers or banking credentials — all payments are handled by PCI-DSS compliant processors (PayFast and Yoco).

3. Why We Collect Your Information

To process and fulfil your orders
To communicate with you about your order
To process returns and refunds
To provide customer support
To improve our website and services
To prevent fraud and ensure security
To comply with legal obligations
To send marketing communications (only where you have expressly opted in)

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only with: courier partners (to deliver your order), payment processors (PayFast and Yoco), hosting providers (bound by confidentiality), and legal authorities (where required by law).

5. Your Rights Under POPIA

Right to access your personal information
Right to correction of inaccurate information
Right to deletion of your personal information
Right to object to processing for direct marketing
Right to withdraw consent at any time
Right to complain to the Information Regulator at inforeg.org.za

We respond to rights requests within 30 days. Contact our Information Officer at privacy@reddotcosmetics.co.za.

6. Cookies & Tracking

Our website uses essential cookies to operate the shopping cart and maintain your login state. We may use anonymised analytics data to improve the website. You may disable cookies in your browser settings, but this may affect the shopping cart and checkout.

7. Data Security

We implement appropriate technical and organisational measures including HTTPS/TLS encryption across the entire website, restricted internal access on a need-to-know basis, and password hashing. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

8. Data Retention

Order records — retained for 5 years (tax and accounting requirements)
Customer accounts — retained while active, and up to 3 years after last transaction
Marketing preferences — until you withdraw consent or unsubscribe
Server logs — up to 12 months for security purposes

9. Contact the Information Officer

Red Dot Cosmetics (Pty) Ltd
Republic of South Africa
Email: privacy@reddotcosmetics.co.za
Website: reddotcosmetics.co.za

If you are not satisfied with our response, contact the Information Regulator of South Africa:
Website: www.inforeg.org.za · Email: inforeg@justice.gov.za