References – All references to “The Company”, “The Website”, “this website”, “site”, “us”, “our”, “we”, “Red Dot”, “RD Cosmetics”, “Online shop”, “www.reddotcosmetics.co.za” and “Red Dot Group” are references to RED DOT COSMETICS (PTY) LTD, registration no. (2020/566523/07) a company registered in the Republic of South Africa. Our registered address is Asar mini-mall, 79 Belgravia Road, Athlone, Cape Town.
General Terms and Conditions
Acceptance of these Terms – By browsing on the website you are deemed to have accepted these terms. Specifically, when registering, shopping and checking out on the Red Dot Cosmetics website you must tick that you have read and acknowledged these Terms and Conditions (T&Cs)
You must be 18 years or older to use this Website. Should you be under 18 you must use the site with the consent and guidance of your parents or legal guardian.
This site is for your personal use only. You may not use the site for any commercial purposes. Red Dot Cosmetics sells direct to the public and offers no wholesale terms or arrangements to dealers. Unless directly communicated otherwise with, and authorized in a signed letter by the Red Dot founders.
Your order constitutes an offer to purchase and all orders are concluded by your acceptance of the items on delivery. All payments are immediate and final, and orders will only be processed once payment is received. However, receiving payment does not indicate acceptance of the order.
Red Dot Cosmetics may, at its discretion refuse any orders or registrations or cancel any orders and registrations for any reason.
The website may contain links to third-party websites, such as manufacturers, distributors, payment gateways, etc. Red Dot Cosmetics has no control over these third-party sites and is not responsible for the content on them.
For pages that include YouTube videos, you agree to accept the YouTube Terms of Service.
The website is provided as-is, and use of the site is at your own risk. Neither Red Dot Cosmetics, its Directors, Employees, Agents, Service Providers, or Suppliers are responsible for any damages or loss resulting from or relating to, the use of any aspect of the site, or products sold from it.
Registration is free, and without obligation to buy. Adding items to your cart or wishlist does not constitute a sale. A sales agreement between us and you only occurs when you checkout and pay for your purchases.
The use of the site is at the discretion of Red Dot Cosmetics. All rights are reserved and we reserve the right to discontinue service to any person(s) at our discretion.
Red Dot Cosmetics is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes but is not limited to your name, shipping address, telephone numbers, and e-mail address.
We also require you to submit a password of your choice for your future access to your account information. To safeguard that your user name (your email address) and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We do not allow third-parties to collect information on our users.
For statistical purposes, some non-personal information regarding site usage, browsing, and ordering is supplied to 3rd parties for analysis. This information is only used to track broad patterns and effectiveness of the site and advertisements and does not include contact or payment information.
For Interest-Based marketing purposes, we use 3rd Party cookies in order to deliver tailored advertisements best suited to your interests. These will be displayed across an array of websites.
The prices indicated on Red Dot Cosmetics are the prices you will pay for the particular item at this time. When you checkout with an item your total price is fixed, and will not change even if the product’s price goes up or down.
Delivery Charges apply and will be added to your order during the checkout phase. These delivery charges are dependant on the current courier rates, the value of your parcel and the location being delivered to.
Pricing Errors – While every care is taken to avoid incorrect pricing on the website, should an error occur Red Dot Cosmetics reserves the right to cancel an order and refund any amount paid for it. We accept no obligation to honor the prices erroneously displayed on our website. Should an error occur where the price is too high for an item, the difference between the price you paid, and the current price of the item, may be credited to your Red Dot shopping profile, if it is reported on the same day as the original order.
All information on the site is provided by Red Dot Cosmetics or is licensed from various license holders. You may only use this information to assist in learning more about any particular product. You may not store, reuse, or utilize this information for any commercial purpose.
While every effort is made to ensure that all information on Red Dot Cosmetics is accurate, we are reliant on third parties such as suppliers, manufacturers, or license holders. As such we accept no responsibility for any errors in the information.
You may not use any form of automated search or download technology to access this site unless with prior permission from us.
Where appropriate the age restrictions or guidelines are listed for each product. You are solely responsible for ensuring that these restrictions or guidelines are adhered to. Red Dot Cosmetics accepts no responsibility, or liability, for any failure to adhere to the restrictions for items purchased from our website.
Red Dot Cosmetics provides an import service for our customers. These items are not part of our stock in trade and are listed on the site for cataloging purposes only. When you place an order through the website for an import item, you are requesting us to import the item on your behalf.
Copyright holders who find items cataloged on our site, that they believe should not be cataloged, should please contact us immediately.
All warranties and returns for items imported on your behalf are held with the companies the items are imported from. Red Dot Cosmetics will assist you with any issues regarding these warranties. The local distributors for the items are not obligated to provide any assistance for them.
Should you wish to cancel an item that we are importing on your behalf please note that a 25% re-stocking fee may be charged, to cover the costs associated with sending the item back.
Please note that imported items using electricity may require different electrical adapters to work in South Africa. Red Dot Cosmetics does not provide these unless sold with the product or sold separately in another department on our website, and the onus is on you to ensure that items imported on your behalf will work in South Africa. Red Dot Cosmetics is not responsible for any damage caused by using incorrect electrical supplies.
Images are used on the site for illustration purposes only. The image may not be an accurate representation of the actual product. Red Dot Cosmetics accepts no responsibility for the image on the site not being the same as the actual product.
You may not link directly to any of our images. Nor may you download the images for your own re-use or for any commercial use whatsoever.
Red Dot Cosmetics delivers to addresses within the borders of South Africa. All deliveries are via courier to a physical address. All information regarding deliveries and delivery costs can be answered by calling or emailing us. Red Dot Cosmetics reserves the right to amend our delivery policies, prices, and services without notice.
Where our couriers are unable to deliver a parcel to you, for any reason, we will be advised and will contact you to attempt delivery again. If after 7 days we are unable to deliver the parcel to you, we will have it returned to us and will cancel the order, and credit you for it, less the delivery fee and a 10% re-stocking fee.
- Collect at Red Dot Cosmetics
- Collect at your nearest Postnet
- Collect at your nearest Paxi Point
While we make every effort to ensure that accurate shipping and delivery estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately, items may be delayed for a variety of reasons beyond our control. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible.
All parcels are fully insured until they are delivered to you. You take responsibility and ownership of the parcel when signing for it on delivery.
Please contact us for current Returns policies. Red Dot Cosmetics adheres to all manufacturer warranties, as specified on the website. These warranties are normally limited to repair, replacement, or refund of the items, as may be determined by our suppliers. User inflicted physical damage will invalidate the warranty. Determination of user inflicted physical damage is at the sole discretion of ourselves, and our suppliers and their agents will determine at their discretion if any item has been damaged by the user.
Items ordered may be canceled at any time, unless otherwise stipulated. Red Dot Cosmetics reserves the right to withhold a 10% restocking fee for any items canceled by you after payment has been received.
Red Dot Cosmetics may cancel any order at any time for any reason. Should Red Dot Cosmetics cancel an order after you’ve made payment you will be credited or refunded in full according to your preference.
Payment options provided by Red Dot Cosmetics are
Refund and cancellation policies for the Payfast payment gateway:
As per the Electronic Communications and Transactions Act (ECT) of South Africa for when consumers shop online, we allow the consumer a week to return any product bought on our website for a full refund, given that the consumer has not opened, used or damaged the product(s). But, the consumer has to send the goods back at their own costs and an administration fee of 2.5% will be applied in order to cover costs charged to us by Payfast. Creating an account and shopping on our website means you agree to our refund and cancellation policies.
These options are subject to change and may be discontinued or replaced without notice.
When paying by Credit Card we will debit the card immediately upon your order being approved by our administration. All orders are subject to approval by Red Dot Cosmetics and are checked for your, and our protection, against our fraud protocols. As part of such a process, you may be requested to provide additional information to verify your identification.
Orders for which payment has not been received within 4 working days may be canceled without notice.
Creating an account and shopping on our website means you agree to our refund and cancellation policies. Refunds will be processed according to our refund and cancellation policies mentioned below each payment method above. If your refund method differs from the original payment method, an administration fee of 2.5% will apply. This fee will be over and above any other handling fees or other charges already deducted. This is in order to facilitate the cost of the transaction.
Where competitions are run on the site, Red Dot Cosmetics and its employees will be the sole judge of deciding the winner. No correspondence will be entered into.
From time to time Red Dot Cosmetics will co-operate with a partner and offer Discount Coupons. When such Coupons are offered the following Terms and conditions apply :
- The Coupon will only apply to the products it’s associated with, in the communication you receive
- A coupon may only be used once
- If for any reason an order using a coupon cannot be fulfilled then you will only be credited or refunded for the amount you paid, not including the value of the coupon.
- All coupons will have an expiry date and are only valid until that date
- Only one coupon may be used per order
Our domicilium citandi et executandi, for all legal purposes, is Asar mini-mall, 79 Belgravia Road, Athlone. Feel free to email us at any time using the form provided here.